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Effective date: June 5, 2026

At Puure LLC ("Puure," "we," "us," or "our"), your satisfaction is our priority. We stand behind every product sold on trypuure.co with a 90-Day Money-Back Guarantee.

1. 60-DAY MONEY-BACK GUARANTEE
You have 60 calendar days from the date you receive your order to request a refund. If you are not completely satisfied for any reason, contact us at support@trypuure.co and we will make it right.

2. RETURN ELIGIBILITY
To be eligible for a return, your item should be in the condition you received it and in its original packaging. For hygiene reasons, we may process certain refunds without requiring the item to be shipped back — our support team will let you know when you start your request.

3. HOW TO START A RETURN OR REFUND
Email us at support@trypuure.co with your order number and the reason for your return. Our team will respond with instructions. Please do not ship any item back before contacting us and receiving confirmation.

If a return is requested, items should be sent to:
Puure Returns
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

4. REFUNDS
Once your request is approved (and, where applicable, your returned item is received and inspected), we will notify you of the status of your refund. Approved refunds are issued to your original payment method. The time it takes for the refund to appear depends on your bank or card issuer.

5. RETURN SHIPPING
Unless your item arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping. Return shipping costs are non-refundable.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at info@trypuure.co within 60 days and we will arrange a replacement or full refund at no cost to you.

7. CONTACT US
Puure LLC
1405 Dewar Dr, Rock Springs, WY 82901, United States
Email: support@trypuure.co
Phone: +1 407-612-2503
Support hours: 9:00 AM – 5:00 PM Eastern Time (ET), Monday–Friday