Palautuskäytäntö

We stand behind Puure with a 90-day money-back guarantee. We want you to be completely happy with your device, and if you are not, we will make it right.

Our 90-day money-back guarantee

Use your Puure device as directed for the full 90 days. If you are not satisfied with your results, you can request a full refund within 90 days of receiving your order. There are no forms to fill out and no store credit — you get your money back.

How to request a refund

Email us at support@trypuure.com with your order number and we will start your refund. Our team will confirm your request and, where a return is required, provide simple return instructions.

Refund processing

Once your refund is approved, it is issued to your original payment method. Please allow 5 to 10 business days for the refund to be processed. Depending on your bank or card issuer, it may take additional time for the amount to appear on your statement.

Damaged or defective items

If your order arrives damaged or defective, email support@trypuure.com with your order number and a photo, and we will arrange a replacement or a full refund.

Questions

If you have any questions about a refund or return, contact our team at support@trypuure.com and we will be happy to help.